Most Pala's Privacy Policy
— Your Data Is Protected

Welcome to Most Pala's Privacy Policy. This policy applies to the mostpala.com website, mobile application, and all associated services. By using the Most Pala platform, you agree to the terms outlined in this Privacy Policy.

We believe your personal data belongs to you. That's why Most Pala is always transparent about what information is collected, why it's collected, and how it's used. Our Privacy Policy is built in compliance with international data protection laws and GDPR guidelines.

• This Privacy Policy is an integral part of Most Pala's Terms & Conditions.
• Most Pala may update this policy at any time, and you will be notified before any changes take effect.
• If you have any questions, please reach out to us at support@mostpala.com.

Most Pala collects only the information necessary to provide its services. We never ask for excessive or irrelevant data. A detailed breakdown of the information collected is listed below:

Most Pala never collects or stores your bank password, PIN, or full payment card number. During transactions, this information is processed directly through the payment gateway and never passes through Most Pala.

Most Pala uses collected data solely for its intended purposes. We do not use your data for any unauthorized activities. If we ever begin using your data for a new purpose, you will be notified in advance — before any such use begins.

• Account Management: Used for registration, login, password reset, and account verification.
• Payment Processing: To maintain records of deposits, withdrawals, and transaction history.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Service Improvement: To personalize your gaming experience and develop new features.
• Promotional Communications: To keep you informed about offers and bonuses (with your consent).
• Legal Compliance: To meet legal obligations imposed by regulatory authorities.
• Responsible Gaming: To identify problem gaming risks and provide the necessary support.

Most Pala retains your data only for as long as necessary. Once no longer needed, it is securely deleted. Certain data may be kept for a defined period to meet legal obligations.

• Account Information: For the duration of account activity and 5 years after closure.
• Financial Transactions: Minimum 7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Technical Logs: Up to 12 months, after which it is automatically deleted.
• Marketing Information: Deleted within 30 days of unsubscribing.

Most Pala never sells your personal data. It may only be shared with third parties in the specific situations below, and only to the extent strictly necessary:

• Payment Providers: Mobile banking services including Mobile Pay, Nagad, and Rocket only receive the data strictly necessary to process transactions.
• Game Software Providers: Only the minimum data necessary for game operations is shared.
• Regulatory Authority: For legal claims by licensing authorities and law enforcement agencies.
• Fraud Prevention Agency: Only relevant data in connection with investigations into fraudulent activity.

All third parties are bound by a data processing agreement with Most Pala and may only use your information for the purposes specified in that agreement.

Cookies are used on the Most Pala website and app. Cookies are small text files stored on your device that help improve your browsing experience. The types of cookies we use are described below:

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

As a Most Pala user, you have full rights over your data. To exercise any of the rights listed below, write to us at support@mostpala.com. We will respond within 30 days.

• Right to Access: Request to see what information Most Pala holds about you.
• Right to Rectification: Request corrections to inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that we temporarily pause the processing of your data.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You can object to your data being used for marketing or profiling purposes.

Most Pala's services are strictly for users aged 18 and above. We never intentionally collect personal information from minors.

• Age verification is mandatory at registration.
• If an account is found to belong to a minor, it will be closed immediately.
• If parents suspect their child is using Most Pala, please notify us immediately.

Most Pala uses industry-leading security technology to protect your data. Our security infrastructure is regularly tested and verified by independent third-party experts.

• 256-Bit SSL/TLS Encryption: All data transfers take place over encrypted channels.
• Two-Factor Authentication (2FA): Option to add an extra layer of security when logging in.
• Firewall & DDoS Protection: Servers and databases are protected against external attacks.
• Real-Time Monitoring: Suspicious activity is detected and blocked in real time.
• Regular Security Audits : Regularly tested by independent external cybersecurity experts.
• Encrypted Database: All stored data is kept in encrypted form, never in plain text.

That said, no method of transmission over the internet is 100% secure. Please do your part — use a strong password and never share your login credentials with anyone.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact our data protection team. We take all requests seriously and aim to respond as promptly as possible.

• Email: support@mostpala.com — write to us directly for any privacy-related matters.
• Live Chat: Log in to the platform and get instant assistance via live chat.
• Response Time: General inquiries within 24 hours; data rights requests within 30 days.